Dear Customer Coming up to Christmas 2019 who could have dreamt that we would be in this Terrible situation that is unfolding before us all. The most important thing for Plus Gold Refining is to minimize the risk to all of our staff and to You our customer.
We have listed some pointers for all of our customers to view to let you know where we stand On different points. We will continue to update points as and when things change. Postal service to us. At the moment we are receiving our post every day and as usual we endeavour To get jobs sorted and paid on the same day, our staff are taking strict precautions to handle post bags and jobs as to not jeopardise their health in any way. Being paid Cash for jobs. Apparently, a virus can survive on a bank note for between 3 to 5 days and sometimes even longer. We have been in touch with G4S who deliver our cash to us and asked them directly if we could always get deliveries of cash in new noted only. Their answer was a definite NO. they said they are not in control of the cash coming from the banks to them and sometimes it may be old notes. For this reason, we are asking all customers to please change their procedures and ask for a cheque or a bank transfer whenever possible. Our three buying-in counters. We have completely refurbished our buying-in counters and now they are fully enclosed with only a small flap to push your items through to our staff. Antibacterial wipes and tissues are readily available to all customers to open doors etc. Our reception and buying-in rooms are thoroughly cleaned many times during the day with antibacterial Cleaning agents.
Please note, the above notice is for our showroom only, not for customers wanting to go into our buying rooms.